This contract is executed between the two parties whose complete details are provided in the attached contracting form, referred to herein as "the First Party" (owner of the online store) and "the Second Party" (store manager / agency), collectively referred to as "the Parties." In accordance with the provisions of the Egyptian Civil Law No. 131 of 1948, Commercial Law No. 17 of 1999, Intellectual Property Rights Protection Law No. 82 of 2002, Personal Data Protection Law No. 151 of 2020, E-Commerce Regulation Law No. 15 of 2022, and Anti-Cyber Crime Law No. 175 of 2018, along with the applicable laws and regulations in the Arab Republic of Egypt, this agreement aims to organize the electronic store management relationship between the First Party (owner of the online store) and the Second Party (store manager / agency). The owner entrusts the store manager with the complete or partial management and operation of his online store, including product management, order management, customer service, marketing, analytics, technical maintenance, in order to achieve maximum benefit from the store and increase sales and profits, in exchange for an agreed fee, specifying the rights and obligations of each party, and the mechanisms for control and reporting, conditions for compensation and penalties, and the protection of data and intellectual property, all within a framework of transparency and adherence to the laws governing e-commerce in the Arab Republic of Egypt. The parties have agreed to the following:

Article (1) Definitions of the Contract
1- The terms and phrases listed below - wherever they appear in this contract - shall have the meanings specified next to each, unless the context indicates otherwise:
2- The Contract: refers to this E-commerce Store Management Agreement in its entirety, including its provisions and annexes, and its preamble shall be considered an integral part thereof.
3- The Owner: the first party to this contract, who is the owner of the e-commerce store and the products or services sold therein, and is ultimately responsible for all commercial operations.
4- Store Manager / Agency: the second party to this contract, who is the natural or legal person specialized in managing e-commerce stores, and who is responsible for managing and operating the store on behalf of the owner.
5- The E-commerce Store: the website, application, or digital platform belonging to the owner, through which products or services are displayed and sold to customers.
6- The Products: the goods or services offered and sold by the e-commerce store.
7- The Orders: the purchase transactions made by customers from the e-commerce store.
8- The Store Platform: the content management system (CMS) or e-commerce platform on which the store operates (such as Shopify, WooCommerce, Magento, OpenCart, etc.).
9- Customer Service: all activities of communication and interaction with customers, including responding to inquiries, solving problems, managing complaints, and providing support.
10- Digital Marketing: all promotional activities through digital channels to increase traffic and sales, including paid advertisements, search engine optimization, social media marketing, and email marketing.
11- Analytics and Reports: the collection and analysis of store data to assess performance and make decisions, and the preparation of periodic reports on sales, customers, products, and overall performance.
12- The Duration: the period during which the agency commits to providing services, as specified in Article (3) of this contract.
13- Management Fees: the financial amount that the owner is obligated to pay to the store manager in exchange for services, as specified in Article (5) of this contract.
14- Related Parties: includes affiliated companies, parent companies, sister companies, as well as directors, employees, contractors, consultants, agents, and representatives.

Article (2) Subject of the Contract and Scope of Services
1- First: The e-commerce store subject to management:
2- The owner assigns to the store manager the management and operation of the following e-commerce store:
3- Store Name:  
4- Store Link:  
5- Store Platform:  
6- Types of Products:  
7- Target Markets:  
8- Target Audience:  
9- Second: Services Provided:
10- The store manager shall provide the client with the following services in the management of the e-commerce store, as detailed in Appendix (1) of this contract:
11- Product Management:
12- Adding new products to the store, including writing descriptions, uploading images, setting prices, and managing inventory.
13- Updating existing products (modifying prices, updating descriptions, adding new images).
14- Removing unavailable or discontinued products.
15- Organizing products into appropriate categories and sections.
16- Managing product offers, discounts, and promotions.
17- Order Management:
18- Receiving, confirming, and processing orders.
19- Coordinating shipping and delivery processes with transportation companies.
20- Tracking order status and updating customers.
21- Processing return, exchange, and refund requests.
22- Managing product inventory based on orders.
23- Customer Service:
24- Responding to customer inquiries via email, live chat, social media, and phone.