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FAQ

Everything you want to know about Contracts and electronic signature

40 questions, each with a straight answer: from creating your first contract, to legal standing in Egypt, to security, invoices and public verification, plus fixes for the most common problems. Type a word into the search and reach your question in a second.

Getting started and your account 4 Questions

What you need before issuing your first contract: the account, the templates, and who actually needs to register.

What is Wthaiq?

Wthaiq is a platform specialising in ready-made legal and administrative documents for companies and entrepreneurs in Egypt, with a complete e-signature path inside the platform: you choose the document, fill in your details, send it for signature, and receive a final signed copy that anyone can verify publicly.

How the platform works, step by step
Who is the platform for?

Any person or company that needs trusted legal documents — entrepreneurs, startups, mid-sized and large companies, and individuals. In practice, the most frequent uses are: employment and hiring contracts in HR teams, shipping and supply contracts, non-disclosure agreements, and powers of attorney and law-firm forms.

Practical use cases by industry
Do I need an account to get started?

Whoever creates a document and sends it for signature needs an account, because the documents and the signing log belong to it. The signing party needs no account and no app: they open the secure link they receive and confirm their identity with a verification code sent to their email.

Are your services available outside Egypt?

We currently serve the Egyptian market, and we are working on expanding to other countries in the region. A party living outside Egypt can sign a contract issued from the platform through the link sent to them.

Contracts and signing 5 Questions

How a contract moves from a draft to a final copy signed by every party.

How does the signing system work?

Once your document is created, enter the other party’s email and they receive a secure signing link. When signing is complete a copy reaches every party. The final copy comes with a timestamped log of every event and a reference number that can be verified later.

A detailed walkthrough of the signing flow
Can more than one party sign the same contract?

Yes. You add each party with their details, and every one of them receives their own link and their own verification code. The final copy and the completion certificate are issued only after all parties have signed.

Can I track signature status?

Yes, from the dashboard you can see the status of every contract: Pending signature / Signed. Each party's events appear alongside with their timestamps, so you know who has signed and who hasn't opened the link yet.

Manage your documents
And what about amending a contract after it has been signed?

A signed contract is not amended: its digital fingerprint fixes its content at the moment of signing, and the verification page exposes any change to it. The correct route is to issue an addendum correcting the clause in question, or a new contract signed by the parties, and to keep both documents together.

What happens if the other party ignores the link or refuses to sign?

The contract stays in “Pending signature” and no obligation arises against anyone who has not signed. You can track the status from your dashboard and resend the link or get in touch, then cancel the workflow and issue a new version if the terms change.

Security and privacy 5 Questions

Encryption, permissions, the audit trail, and your rights over your personal data.

How are my data and documents protected?

Your data is encrypted in transit over a secure connection (TLS 1.2+), and every document has a digital fingerprint (HMAC-SHA256 for platform contracts, SHA-256 for uploaded PDFs) that reveals any change to it. Access is restricted by permissions, and every important event is recorded in an audit trail you can refer back to. We do not claim encryption at rest. Together, these layers are what make a contract provable, not just a stored file.

Trust and security center
How does Personal Data Protection Law No. 151 of 2020 apply to me?

This law governs the collection and processing of personal data in Egypt and grants the data subject rights such as being informed of processing and accessing and correcting their data. In practice: we collect what is needed to deliver the service and prove the signature, and nothing more.

Your rights in detail
Who can see my contract?

You and the contract parties you invite. The public verification page reveals neither the contract text nor its amounts — it shows the signing status, the reference number, the hash and partially masked party names, so third parties can verify without seeing what the contract says.

The public verification page
What is the digital fingerprint (HMAC-SHA256 and SHA-256), and how does it reveal tampering?

The fingerprint is a short, fixed-length string computed from the contract's text when its signing is complete, using the HMAC-SHA256 algorithm with a secret key held by the platform; it works like a fingerprint. Changing a single letter or comma changes the entire string, so the verification page recomputes it from the stored content and compares it with the saved one, revealing any change immediately. For uploaded PDF contracts, it is computed over the final file itself using SHA-256.

Can I delete a document or an account?

You can request deletion of your data by contacting us, bearing in mind that records tied to signed contracts may have to be retained to prove legal validity or to meet a legal obligation, because deleting them weakens both parties' position in a dispute.

Contact us

Pricing and invoices 5 Questions

Pricing, payment receipts and the refund policy — with the current details on the pricing page.

How much does the service cost?

Pricing is always published and up to date on the pricing page, with a breakdown of what each option includes. Check it before you buy, so you pick what fits your usage instead of relying on old figures passed around.

View updated pricing
What payment methods are available?

You pay by debit or credit card or through PayPal, and the payment window shows the methods available to your account. The transaction runs over an encrypted connection, and the service is delivered to your account as soon as the payment succeeds.

Payment details
Do I get a payment receipt?

Yes. An electronic payment receipt is sent to your email once the payment is complete. Keep it with the contract and the completion certificate so the document cycle is complete in your company archive.

Can I get a refund?

No, not once the service has been delivered to your account, because it is consumed as soon as it is made available, and a change of mind is not a ground for a refund. The amount is returned in full to the same payment method in three cases only: if the service was not delivered and could not be activated within 24 hours of your request, if a single transaction was charged more than once, or if an amount was debited without any purchase. Write to support with the transaction reference; the details are in the Refund Policy.

Refund Policy
Does the other party pay anything to sign?

No. Whoever creates and sends the contract is the one who pays; the signing party opens the link and signs with no account and at no cost, so you never have to talk them into registering on the platform.

Verification and sharing 5 Questions

How a third party confirms your contract is genuine without seeing what it says.

How can a bank, a client or an authority verify my contract?

Every final document carries a QR code and a reference number. Scan the code or enter the reference on the public verification page and the contract's status, hash and event log appear without signing in — so third parties can check for themselves instead of taking your word for it.

Start verifying now
What exactly does the verification page show?

Contract status, reference number, SHA-256 hash, the contracting parties with partially masked names, and the timestamped event log. The contract text itself is never shown — the purpose is to prove authenticity, not to reveal content.

What is the signature completion certificate and what is it for?

It is a companion page that gathers the evidence in one place: who signed, when, by which verification method, the document fingerprint, the reference number, and the verification link. This is the page you present in a claim or an audit.

What the certificate contains
I lost my copy of the contract — how do I get it again?

Your copies are stored in your account and can be downloaded again from the dashboard. If you are a party without an account, the reference number alone is enough to check the contract's status and fingerprint on the verification page.

My documents
Can I share the contract with someone who is not a party to it?

Sharing the verification link is best: the recipient can confirm the contract is genuine and see its status without seeing what it says. If they genuinely need the text, send a PDF copy yourself along with the reference number.

Common problems and fixes 7 Questions

Common symptoms, their likely cause and the right first step to fix them.

I did not receive the verification code

The verification code is sent to your email. Check your spam folder first, then check your email address character by character, and wait a moment before requesting a new code — rapid repeat requests delay delivery. If the problem persists, contact us with the reference number and the email you used.

Contact us
The other party cannot find the signing email in their inbox

Ask them to check their spam folder and search for the platform name. Also check the email address character by character — one wrong letter sends the link to a different address — and resend to the correct address if needed.

The signing link will not open, or shows as invalid

Signing links are tied to one specific document and party and have an expiry period; they will not work if they are copied incompletely or edited by hand. The fix: ask the contract owner to send a fresh link from the dashboard instead of trying to repair the old one.

The verification page says no contract exists with this reference

Enter the reference exactly as it appears, with no spaces (dashes make no difference), and make sure you are using the reference of the final copy after all parties have signed; a contract that has not been fully signed will not appear as a signed contract on the verification page.

Try the verification page
My file’s hash does not match the one on the verification page

A contract prepared on the platform is fingerprinted from its text stored with us, so no file’s hash will match it. For an uploaded PDF contract, a mismatch means your file is not the final version itself: it may have been printed and re-scanned, re-saved in another program, or compressed. Recalculate the fingerprint for the copy whose link was emailed to you before drawing any conclusion.

A name or number entered wrongly in a contract that has already been signed

A signed copy is not amended. Issue an addendum that corrects the clause and have the parties sign it, or a new contract that replaces the previous one and refers to it, and keep both documents together in the archive so the chain stays clear.

Signing does not work on my phone

The flow works in a phone browser, with no app. Update your browser, allow it to open links and windows, and try a different browser or network. If the problem persists, contact us with the reference number and your device and browser type.

For developers and integrations 4 Questions

What it takes to connect the flow to your systems, and how to archive the evidence package properly.

Can Wthaiq be connected to our internal systems?

Integration needs differ from team to team. Contact us through the contact page and tell us your system and the flow you need — creating the contract, sending it for signature, receiving the status and the final file — so we can work out the right setup for your case before any technical commitment.

Talk to us
What should any sound signing integration provide?

Three outputs for every contract: a verified identity for each signer, a hash of the final version, and a timestamped event log. Any integration that hands you back nothing but a file produces a document, not evidence — and you will find that out in your first dispute.

What format is the signed document saved in?

The final copy is a PDF file carrying a QR code and a reference number; for anyone who signs with a token, the signature is embedded in it under the PDF signing framework known as PAdES. Templates before signing are available as editable DOCX files.

How do we archive contracts inside our company system?

Keep one package for every contract: the final file, the completion certificate, the reference number, the hash and the verification link. With that package, any reviewer or auditor can confirm everything themselves later, without coming back to us and without relying on anyone's memory.

Three elements with every contract

In short: what turns a file into evidence

Most of the questions on this page come back to one idea: a good contract is not a pretty file, it is a file you can prove months later. And these are the three elements that accompany every contract signed through Wthaiq.

Verified identity

Every signer confirms their identity with a code sent to their email, tying the signature to its owner through something only they control.

HMAC-SHA256 / SHA-256 fingerprint

The final version has a fixed fingerprint; any change after signing alters it, so tampering is exposed rather than merely possible.

A log and a verification link

A timestamped event log, a completion certificate and a QR code that opens a public verification page third parties can use without an account.

Longer than two lines the extended explanation

Read more in the knowledge center

If your question needs more than a two-line answer, these pages cover the same ground in detail: from the workflow step by step, to the legal basis, to verifying any contract in practice.

A question outside the list answered by the team

Did not find your answer?

Send us your question along with the contract reference number if you have one, and you will get a reply from a team that knows the platform inside out.

This page is practical guidance and is not legal advice for a particular case. For high-value contracts, consult your lawyer.